Al-Saqi Electronic Payment Services Company is a private company wholly owned by Al-Abbas Holy Shrine. It is licensed by the Central Bank of Iraq to operate as an electronic payment service provider across three activities (issuer, acquirer, and processor), under License No. (15) of 2021. Al-Saqi aims to deliver solutions that enable institutions to implement government strategies while encouraging individuals to adapt to the rapid technological advancements shaping the world.

The company provides a range of electronic payment services including:

• Issuing payment cards (Al-Saqi Card)
• POS devices
• Online payment gateway (for e-commerce)
• Merchant collection services
• Anti-Money Laundering (AML) compliance system
• Payment support for government institutions and universities

Electronic services include:

• Merchant Portal
• Online Payment
• QR Code Payment
• Mobile Application
• Instant notifications and real-time transactions
• Electronic reports for users and merchants

1. Individual User Account: to manage cards or wallet
2. Merchant Account: to manage sales and collection via POS
3. Corporate Account: for official entities or companies

A prepaid or debit electronic payment card that can be used for:

• ATM transactions
• Card-to-card transfers through the application
• Purchases through POS terminals
• Online purchases (E-Commerce)

You can apply for a new card using one of the following methods:

Visit one of Al-Saqi Company's branches and submit the required documents.

Submit a card issuance request directly through Al-Saqi application by entering the required information and uploading the necessary documents. Your request will be reviewed, the card will be issued, and it will be delivered to your address.

You can apply for a new card by visiting one of Al-Saqi Company's branches or through Al-Saqi application. The process requires entering the personal information from your National ID card, uploading the required documents, and taking a live photo of the applicant.

After submission, the application is forwarded to the Anti-Money Laundering and Counter-Terrorist Financing (AML/CFT) Department for review and verification. Once approved, the card is issued and delivered to the customer, either through a branch or via the delivery service to the registered address.

Yes, the company applies the highest global security standards, with a fully integrated Anti-Money Laundering (AML) system and transaction monitoring.

Yes, the customer can change the card PIN through the application.

The phone number can be changed by visiting one of the company’s issuing centers or by contacting customer service.

The customer is entitled to issue one card according to Central Bank regulations.

The card can be deactivated through the mobile application or by contacting customer service.

The card can be temporarily deactivated through the application or by contacting customer service until it is found. If the card is not found, it is recommended to issue a new card and transfer the funds through one of the company’s centers.

It is the electronic account created by an individual or merchant on the company’s platform to manage services such as:

•  Electronic card
• Payment and collection operations
• Access to reports and transactions

It is the process of onboarding a merchant into the electronic payment system, enabling them to accept payments via POS terminals, cards, or e-wallets.

Yes, you can top up your card through any of the following methods:

• Visiting one of Al-Saqi Company's branches.
• Through authorized agents.
• At Kiosk locations available across various governorates in Iraq (you can find the nearest location using the interactive map within Al-Saqi application).
• By transferring funds from another card.

Electronic devices provided to merchants to accept customer payments via cards, and they offer reports and real-time sales monitoring.

• Any individual or legal entity (company/organization) with a legitimate business activity may register as a merchant, including:
• Retail stores and restaurants
• Small shops
• Delivery companies
• Freelance or home-based businesses (subject to the applicable policy)

You can register by visiting one of the company’s authorized centers.

Yes, you can register multiple branches under the same main merchant, with dedicated POS terminals and separate reports for each branch.

Yes, a field visit or digital verification may be conducted to ensure the business activity is actually existing.

Yes, the company provides a payment gateway to accept payments on websites or applications easily and securely.

A QR code is a code scanned using a smartphone camera within the app to complete an electronic payment. It is ideal for stores, delivery services, and fast contactless payments.

Through:

• The app
• Transaction logs in the portal
• Receiving instant notifications after every transaction

Yes, through the application or the online portal you can:

• View the current balance
• Review transaction details
• Download account statements

Yes, you can update your personal information registered with us, including your phone number, email address, residential address, occupation, and other identification details. Updating your information may require submitting supporting documents or completing a new identity verification process in accordance with applicable regulatory requirements.

You must update your information immediately whenever any material change occurs in the information provided to the company, including your phone number, address, occupation, or identification documents, to ensure continued access to services and to avoid any regulatory restrictions on your account.

Yes, you can submit an official request to delete or deactivate the account after settling all pending financial transactions.

Yes, a technical support team is available via:

• Phone
• Email
• Application
• Branches and agents

Yes, the company applies strong security systems including:

• Data encryption
• OTP verification codes
• Monitoring suspicious transactions
• Detailed login records

Yes, Al-Saqi Company provides integrated electronic payment solutions for government institutions and universities. These solutions include fee and payment collection through Point of Sale (POS) terminals and Payment Gateway services.

You can contact customer service via the free hotline 7787 available 24/7, or by email at care@alsaqi.iq.